There is a science behind communication, including how we react neuro-physiologically to others – through verbal communication such as their words and tone, as well as the non-verbal communication of their actions and body language. There’s also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. 

In this course, you’ll learn about the art and science of communication. You’ll also learn the basic principles of assertive communication that is positive and not aggressive.

Become a Great Listener

Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. This requires strong listening skills – a vital asset in any business environment. 

In this course, you’ll work on sharpening your listening skills and getting yourself in the right receptive mindset for communicating. You’ll learn how to recognize the behaviours that indicate receptivity, as well as to identify the different types of listeners.

Unconscious Bias Series

Everyone is susceptible to unconscious bias which can negatively impact decision making. Find ways to recognize and overcome them.

No matter who you are, you are prey to unconscious biases. To be part of a complex, diverse team you must take steps to overcome implicit and explicit biases and reject social stereotypes. Understanding you own bias, whether conscious or unconscious, is the key. 

In this course you’ll learn about the characteristics of unconscious bias and the nature of buried prejudice. You’ll discover how they can inadvertently affect your thinking and decision-making.

Overcoming your unconscious bias in the workplace

Ensuring a diverse, welcoming, and productive organization means overcoming biases. No matter who you are, you are prey to unconscious biases. To be part of a complex, diverse workplace, you must take steps to overcome them. 

In this course, you’ll learn to recognize how superficial differences can contribute to bias and lead to prejudice and social stereotypes. You’ll learn specific tactics for combatting unconscious bias and adopting an anti-bias approach. You’ll also learn how to be an inclusive leader by using these tactics to overcome explicit and implicit bias across the organization and in the hiring process.